Claude Code Warranty Policy

Part 1

✓ Covered by warranty

Account plan lost — downgraded from Pro, Max 5x, or Max 20x to Free plan.

Illustration: Customer reports account downgraded to Free plan

Part 2

⚙ Full Warranty

All Claude Code plans come with full warranty throughout the usage cycle. If the plan is lost, the customer will be re-upgraded or receive a full refund for the remaining time.

Option 1 — Preferred

Re-upgrade

The account will be re-upgraded to the corresponding plan, ensuring uninterrupted service.

Option 2

Prorated refund

If re-upgrade is not possible, the customer receives a refund based on the remaining days in the 30-day cycle.

Example

Max 5x plan priced at 2,200k.
Customer used 9/30 days before plan lost (21 days remaining).
Refund: 21 ÷ 30 × 2,200k = 1,540k

Part 3

✗ NOT covered by warranty

Account banned by Anthropic due to fraud or Terms of Service (ToS) violation. Note: you would also be banned even if you purchased directly from Anthropic through the official website.

Email from Anthropic when account is banned for ToS violation

Common reasons for getting banned:

1
Using OAuth token with third-party tools
Anthropic blocks all third-party tools using OAuth tokens from Pro/Max accounts: OpenCode, Cline, Roo Code, Kilo, Clawdbot, and other custom integrations.
OAuth tokens are only allowed for official Claude Code and claude.ai — using them with other tools = ToS violation.
2
Accessing from unsupported regions (VPN)
Anthropic does not support certain countries/regions (China, etc.). Using a VPN creates geographic inconsistency, triggering the fraud detection system.

When requesting warranty service, please cooperate with AI News to verify and gather information about the plan loss.